Uptime Watchers Terms and Conditions
Effective Date: Jan 1st 2025
Welcome to Uptime Watchers!
These Terms and Conditions ("Terms") govern your use of Uptime Watchers ("Service," "we," "us," "our") and the website located at www.uptimewatchers.com ("Site"). By accessing or using the Service, you agree to comply with and be bound by these Terms and Conditions, our Privacy Policy, and any other legal notices or agreements published by Uptime Watchers on the Site.
Please read these Terms carefully before using our Service. If you do not agree to these Terms, you should not use or access the Service.
1. Service Overview
Uptime Watchers is an advanced uptime monitoring service that helps you monitor your website, system, or application for downtime, performance issues, and optimal user experience. It provides real-time alerts, downtime tracking, and speed enhancement features designed to ensure the flawless performance of your system.
2. Free Trial
- Free Trial Period: Uptime Watchers offers a 14-day free trial for new users. During this trial period, you will have access to the full features of the Service, without being charged.
- No Billing During Free Trial: You will not be charged during the 14-day free trial. Once the free trial expires, your account will be automatically converted to a paid subscription unless you cancel before the trial ends.
3. Paid Subscription
- Subscription Fee: After the 14-day free trial period, your subscription will automatically renew at a monthly fee of $14.95 USD per month. This fee will be charged to the payment method you provided at sign-up.
- Payment Terms: All payments are processed through a third-party payment processor. You authorize Uptime Watchers to charge your chosen payment method for the monthly subscription fee at the end of your free trial and for each subsequent month.
- No Refunds or Returns: Because Uptime Watchers is a software-as-a-service (SaaS) product, we do not offer any refunds or returns once the service is rendered, even if you choose to cancel during a billing cycle.
4. Account Management and Cancellation
Cancel Anytime: You can cancel your subscription at any time by sending an email request to support@uptimewatchers.com. Please include your account details (such as the email address associated with your account) to ensure we can process your request efficiently.
Cancellation Process: Upon cancellation, you will retain access to the Service until the end of the current billing cycle.
No Refund for Partial Periods: If you cancel your subscription before the end of the billing cycle, no refund will be issued for any unused portion of the month.
5. License to Use the Service
- Limited License: Uptime Watchers grants you a limited, non-exclusive, non-transferable license to access and use the Service during the term of your subscription for the purpose of monitoring your systems.
- Restrictions: You may not reverse engineer, decompile, or disassemble the Service or its components. You may not sublicense, rent, or lease the Service to any third party without our prior written consent.
6. User Responsibilities
- Accurate Information: You agree to provide accurate, current, and complete information when creating an account or using the Service. You are responsible for keeping your account information up to date.
- Security: You are responsible for maintaining the confidentiality of your account and password. You agree to notify us immediately if you suspect any unauthorized access to your account.
- Prohibited Conduct: You agree not to use the Service for any unlawful purpose, or to engage in any activity that could damage, disable, or impair the Service or its infrastructure.
7. Data Privacy and Security
- Data Collection: By using the Service, you agree to our Privacy Policy, which explains how we collect, use, and protect your data. We may collect usage data, monitor system performance, and store necessary information to deliver the Service.
- Security: While we take reasonable measures to protect the security of your data, no system is 100% secure. You are responsible for safeguarding your login credentials and taking appropriate measures to protect your data.
8. Service Availability
- Service Level: While we strive to ensure the Service is always available, Uptime Watchers makes no guarantees regarding system uptime or availability. The Service may be temporarily unavailable due to maintenance or other issues beyond our control.
- Maintenance: We may, from time to time, perform scheduled maintenance or make updates to the Service. We will attempt to notify you in advance of any scheduled maintenance that may affect your access to the Service.
9. Limitation of Liability
To the fullest extent permitted by law, Uptime Watchers and its affiliates, partners, and employees are not liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to loss of data, profits, or business opportunities, arising from the use or inability to use the Service, even if we have been advised of the possibility of such damages.
Our total liability to you for any claim related to the Service is limited to the total amount you paid for the Service during the 12-month period immediately preceding the claim.
10. Changes to the Terms
Uptime Watchers reserves the right to modify or update these Terms at any time. Any changes will be posted on this page, and the updated version will be effective as of the date indicated at the top of the page. By continuing to use the Service after any changes are made, you agree to be bound by the updated Terms.
11. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the State of [Insert State] in the United States, without regard to its conflict of laws principles. Any disputes arising from or related to these Terms or the Service shall be resolved through binding arbitration in [Insert State], under the rules of the American Arbitration Association (AAA).
12. Contact Information
If you have any questions or concerns about these Terms, please contact us at:
Uptime Watchers Support
Email: support@uptimewatchers.com
Phone: +1 630-743-1123
Address: 1209 Duke Ct, Naperville, 60565
13. Miscellaneous
- Severability: If any provision of these Terms is found to be unlawful, void, or unenforceable, the remaining provisions will remain in full effect.
- Entire Agreement: These Terms, along with our Privacy Policy and any other legal notices or agreements published on the Site, constitute the entire agreement between you and Uptime Watchers regarding the use of the Service.
14. Consent for SMS/Text Communication
By providing your phone number, you agree to receive SMS/text messages related to your account and service usage. These messages may include, but are not limited to, alerts, notifications, and promotional content. You acknowledge that message and data rates may apply, and you may opt out of receiving text messages at any time by following the instructions provided in each message or by contacting support@uptimewatchers.com.
By using the Service, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
Final Note:
This document should be reviewed by legal professionals who are familiar with U.S. SaaS regulations, data privacy laws, and consumer protection laws in the relevant jurisdictions. Additionally, the terms may need adjustments depending on specific SaaS business models, additional features, or geographic restrictions.