Privacy Policy for Uptime Watchers
Effective Date: Jan 1st 2025
Uptime Watchers ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services ("Service") provided through www.uptimewatchers.com. By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect different types of information to provide and improve our Service, including:
a. Personal Information
When you sign up for Uptime Watchers, we collect personal information necessary for account creation and the provision of our services. This may include:
- Name
- Email address
- Billing information (e.g., credit card details)
- Company name (if applicable)
b. Usage Data
We collect data on how you access and use the Service. This can include:
- IP address
- Browser type and version
- Pages visited on the Site
- Time and date of your visit
- Time spent on each page
- Device information (e.g., mobile or desktop)
c. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to monitor activity on our Service and improve user experience. Cookies are small files stored on your device that help us remember your preferences and enhance the functionality of our website.
You can control cookie settings through your browser preferences, but please note that disabling certain cookies may affect the functionality of the Service.
2. How We Use Your Information
We use the information we collect for several purposes:
- To provide and maintain our Service: We need your information to create and manage your account, provide customer support, and ensure the Service is functioning properly.
- To process payments: We use your billing information to process subscription fees.
- To improve the Service: Usage data helps us understand how our customers use the Service and where we can improve functionality, user experience, and security.
- To communicate with you: We may send you updates, newsletters, promotional offers, or notifications regarding your account or the Service.
- To comply with legal obligations: We may need to process your personal data in compliance with legal obligations, including fraud prevention or responding to subpoenas.
- SMS/Text Communication: If you provide us with your phone number, you agree to receive SMS/text messages related to your account, alerts, notifications, or marketing content. You can opt out of receiving SMS/text messages at any time by following the instructions in each message or contacting us directly at support@uptimewatchers.com.
3. How We Share Your Information
We do not sell your personal data to third parties. However, we may share your information in the following circumstances:
- With service providers: We may share your data with third-party vendors that help us provide the Service, including payment processors, email marketing providers, and cloud storage providers.
- For legal reasons: We may disclose your information if required to do so by law, regulation, or legal process (e.g., to comply with a subpoena).
- In the event of a merger or acquisition: If Uptime Watchers is involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction.
4. Data Retention
We will retain your personal information for as long as your account is active or as needed to provide the Service. We may also retain and use your personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
If you wish to request the deletion of your personal data, you may contact us at support@uptimewatchers.com.
5. Security of Your Information
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. We implement physical, electronic, and managerial safeguards to protect your data.
However, no method of transmitting or storing data over the internet is 100% secure, and we cannot guarantee the absolute security of your information.
6. Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal information. These rights may include:
- The right to access: You have the right to request a copy of the personal information we hold about you.
- The right to rectification: You can request that we correct any inaccuracies in the personal data we hold about you.
- The right to erasure: You can request that we delete your personal data, subject to certain exceptions (e.g., for legal obligations).
- The right to restriction of processing: You can ask us to restrict the processing of your personal data in certain circumstances.
- The right to data portability: You can request a copy of your personal data in a machine-readable format to transfer it to another service provider.
- The right to object: You can object to our use of your personal data for marketing purposes.
To exercise any of these rights, please contact us at support@uptimewatchers.com. We will respond to your request within a reasonable timeframe.
7. California Consumer Privacy Act (CCPA) Rights
If you are a resident of California, you have certain rights under the California Consumer Privacy Act (CCPA), including:
- Right to Know: You can request information about the categories of personal data we collect, the purposes for which we use it, and the third parties with whom we share it.
- Right to Delete: You can request the deletion of your personal data, subject to certain exceptions.
- Right to Opt-Out: You have the right to opt-out of the sale of your personal data (though we do not sell personal data).
To exercise your CCPA rights, please contact us at support@uptimewatchers.com.
8. Children’s Privacy
Our Service is not intended for individuals under the age of 13. We do not knowingly collect or solicit personal data from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@uptimewatchers.com so we can take appropriate action.
9. International Transfers
If you are located outside the United States and choose to use our Service, please be aware that your personal data may be transferred to, stored, and processed in the United States, where we have operations. By using our Service, you consent to this transfer.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page, and the updated version will be effective as of the "Effective Date" stated at the top of the page.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Uptime Watchers Support
Email: support@uptimewatchers.com
Phone: 630-743-1123
Address: 1209 Duke Ct
Final Notes:
- Legal Review: This Privacy Policy should be reviewed by a legal professional to ensure compliance with U.S. and international laws (such as CCPA, GDPR, etc.), particularly if you handle sensitive data or have customers in specific jurisdictions.
- Cookie Consent: If you use cookies on your site, you might need to add a separate cookie consent banner for users to acknowledge.